Privacy policy
Last updated: [March 2025]
At OTTÉ, we value your privacy and are committed to protecting your personal data. This policy outlines how we collect, use, store, and protect your information when you visit ottethelabel.com, make a purchase, or subscribe to our communications — wherever you are in the world.
1. What We Collect
We collect personal information when you:
• Place an order
• Sign up for our newsletter
• Contact us directly
• Browse our website (via cookies and analytics)
This may include:
• Your name
• Email address
• Shipping and billing addresses
• Phone number (optional)
• Payment details (processed securely via Stripe)
• IP address, device data, and browsing activity (via analytics tools)
2. How We Use Your Information
We use your information to:
• Process and fulfil your orders
• Provide customer support
• Send you updates, if you’ve subscribed to our newsletter
• Improve our website and shopping experience
We will never sell or rent your personal data.
3. Legal Basis (GDPR)
If you are located in the European Union, United Kingdom, or any other region with similar data protection laws, we rely on the following legal bases to process your data:
• Your consent (for newsletters and cookies)
• Contractual necessity (to fulfil your orders)
• Legitimate interests (to improve site performance and prevent fraud)
• Legal obligations (for accounting or compliance)
4. Payments & Security
All payments on ottethelabel.com are securely processed through Stripe, a PCI-compliant global payment provider. Your card information is encrypted and never stored on our servers.
Learn more:
5. Newsletter & Marketing
If you choose to subscribe, we’ll occasionally send you emails about new collections, exclusive offers, and updates. You can unsubscribe at any time using the link in any email.
We use MailChimp to manage our email marketing — your name and email may be stored securely on their servers for this purpose only.
6. Cookies & Analytics
Our website uses cookies to improve your experience and track site performance. These cookies may collect anonymous usage data. You can disable cookies in your browser at any time.
We also use services like Google Analytics to better understand our audience. These tools do not access your personal identifying information.
7. Your Rights (International)
Depending on your location, you may have the right to:
• Access your personal data
• Correct inaccurate or outdated data
• Request deletion of your data
• Withdraw your consent at any time
• Lodge a complaint with a data protection authority
To exercise any of these rights, please contact us at: [hello@ottethelabel.com]
8. Data Storage & Retention
We only retain your personal information for as long as necessary to fulfil the purpose for which it was collected — including legal, accounting, or reporting requirements.
9. International Users
Regardless of where you access OTTÉ from — whether the UAE, UK, Ireland, EU, or beyond — your data will be handled in accordance with this policy and applicable global privacy standards.
Our systems and partners comply with internationally recognized standards of data protection, including GDPR.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we’ll post the updated version here and revise the “Last Updated” date above.
11. Contact Us
For any questions about this policy or your personal data, please reach out to: